Terrible, terrible service. Made an order over two weeks ago - for my goddaughter for Christmas - and still have not received it. I have contacted them the only way possible, through FB which is super-long-winded and the responses are very long in coming, if at all, and have had fob-off responses for over a week now. 'Can see that we are looking into it' etc. One of the products is now out of stock so I can't even re-order. They have my money but I don't have my stuff.I kick myself for using them. I should have shopped on the high st. These people do not deserve our custom. We customers are treated with such cynicism and there is no one to complain to or even engage with at all. At least on the high st there is interaction and, if anything does go wrong, it can be dealt with face to face. It's well worth the extra few £. Super depressing to be treated so badly by a company I have chosen to spend money with. Totally disgusted. Look Fantastic's customer experience need to be completely overhauled. Judging by various twitter and FB comments on their pages my experience is not unique. Don't risk it - if anything goes wrong it's flipping frustrating and virtually impossible to rectify.