The order was placed at the end of november and only two products were delivered out of 10 products. You can contact them only via their website and the customer service is very bad, as their employees are misinformed. The order was sent in two packages, but second and the biggest of them lacks a track number and there is nowhere to be found. The service customer agent is telling me that it is fine for a package to not have a track number, but their policy says otherwise. They said that they will refund the money, if the package is sent back to them, but it never arrived at the courier service in first place.