Shameful customer service. I ordered some cerave cleanser and moisturizers at the beginning of December, after a few weeks they hadn't arrived. I chased them up and was told it has been delivered, despite no sign of them and to check my neighbours? It's now been over 6 weeks and I'm still chasing them, I have a look at the Royal Mail tracking and my package was returned to them on 30th December?! No one told me, they just sat on my money and products for over two weeks. This is stealing, if I had not chased them they would still have it all. The reply I got offered no explanation, no apology and told me I will get a refund in 3-5 days. That is not good enough, I'm a nurse and the ling shifts in masks is doing havoc to my skin, I have been looking forward to these products. Life is hard enough at the moment as it is. If I did not message they would have kept my money and my products whilst blaming my neighbours for stealing. Can you explain that? Shameful customer service, I expected so much better from you.