Horrible experience with LF. I ordered €290 worth of items on Nov 27th 2020. The full amount was charged to me immediately despite my order stating nothing would be charged until dispatch. A week later I received tracking numbers for items delivered in September 2020. I waited a few days before emailing. Eventually most of my items arrived after me chasing up with several emails. The final parcel dispatched on dec 24th and arrived on Jan 13th but to my horror when I opened it, if contained nothing but brown paper and the outer box from the item I'd ordered. The outer box hadn't been tampered with. I emailed immediately with a photo and since then I have been offered a refund 3 times but each time I accept i have to begin the process of submitting photo etc so LF can 'begin investigation' with no refund in sight. Dreadful company.