The person who handled my query, called Neve, was not polite or helpful. Her responses about me being a forst-time customer and not receiving a MAC gift I was entitled to but never received were cold and dismissive. She would not help and would not see how your terms for applying a first-time customer discount code was confusing. I had spent £50 with MAC, the fact that I am a first-time customer with lookfanstastic.com and received a discount has nothing to do with my gift. I am extremely disappointed in how you treat your customers, new or otherwise. And I want to make an official complaint on how I was treated here. This is not professional. I asked Neve to cancel my account with yourselves but I sure hope you will get in touch to discuss this matter further. Thank you.