The issue that I have experienced was: I have been using the product I purchased for a couple days, my skin feels burnt and irritated followed by peeling, and it is so painful to touch. Asked for a refund on the product I used, been aiding with their agent’s investigation for over an hour without providing a solution purely because I cannot provide the expiration date of the product to them! This is too unacceptable! I believe look fantastic wouldn’t sell me expired product hence I don’t understand what is the point of checking expiration date. I could not find the date off the container, they then advised me to find it off the box! Sadly, I threw the box away once I opened it (I guess most people do), because I believe there should not be a problem using the product, as I never have any problem with any product. This meant that It made me feel frustrated and undermined. My skin is now so irritating to a point I cannot use my usual cream as it will only do worse.