Enraging customer service! It’s like they don’t care at all! Got in touch about a change in my address BEFORE the order was even dispatched and was told there’s was nothing they could do. When I replied to that message asking why they couldn’t do that since they hadn’t even sent the products yet I received THE EXACT SAME MESSAGE as I did the first time. Copy and paste. So I assume my questions are not important enough to them as they don’t even bother to answer, just paste the same standard reply!
Happily I was able to cancel half of the order before they charged me - products were available when I bought them and suddenly became out of stock after my purchase so I’d have had to wait god knows how long.
Will never be purchasing in this website again and don’t recommend to anyone. Very sad the little importance they give to their customers.
3 years ago
Lookfantastic has a
1.3
average rating
from
1,401
reviews
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