'Look Fantastic if you ever actually get the items you pay for!' After waiting for over 30 mins on phone chat with no answer, i went online, i felt the adviser didn't understand the customers point of view in that the retailer should make sure that the parcel is delivered and unfortunately mistakes happen, that shouldn't be to the customers detriment! Despite Royal Mail saying its delivered it hasn't been and nothing has been placed in the door to say it was left anywhere or taken to the depot no card nothing. Been in all day with Partner. He went and checked outside in case... Nothing. I was sent a form online to fill in that's not able to be edited!!!! The customer should not have to wait while you investigate your side for a mistake obviously somewhere in your chain! That's not the customers responsibility. Personal products especially. I need foundation to be confident to go outside, hence why i ordered from you in the first place for quick delivery..... Instead i have no items, your options were that i would have to wait 7 days for you to investigate before even offering a resolution....Whilst i the customer still awaiting the products that i made a contract with you online to provide. The offer after speaking to a manager still means i need to wait 3-5 days for the products i ordered on Saturday to be delivered to me.... So no matter what i feel like i have had very very poor service. You were not really doing me a favour as i should have had the items today not in another 3-5 days....and i have also wasted several hours now on resolving the issue. I will not be ordering from you again and i will definitely now be mentioning how poor this was on my insta pages and to family and friends....unfortunately do not recommend. 'Look Fantastic if you ever actually get the items you pay for!' is the sour taste left...Let's hope i actually receive my items!