Awful!!! I ordered a [Shiseido Ultimune Power Infusing Concentrate (Various Sizes) - 120ml - Price £108.50] on 8th Feb 2021. Delivery was on time. However, the item came with a broken bottle, a missing glass piece, plus destroyed sealing tape on the bottle lid. After contacting the customer service for a few days, a return and full refund were agreed upon. However, when I took the parcel to the post office, I was told that I had to pay the postage for the return, although I stuck the return note with the barcode provided by LF. So, I had to take the parcel back and sent an email to LF on 3rd March 2021, asking about the postage of the return. So far till now, I haven't received any response on this issue yet. Had to re-email to LF customer service and leave a message on the LF web, plus leave reviews here. Hope LF could see the messages and sort out the problems ASAP.