This review is both for Lookfantastic France and UK. I ordered a number of items from this online store including a rechargeable pedicure device by Magnitone. The pedicure device came in a box with a broken seal and the usage instructions sheet was missing despite it is listed among the box contents. I first contacted Lookfantastic France customer service as I purchased the item through the FR website. They said that a broken seal and missing instruction sheet dont't qualify for replacement. Their return policy explicitly states items should be sent with unopened packages with unbroken seals BUT they do send to customers items with opened packages/broken seals!! I didn't have time to exchange several messages with them as you cannot send direct emails- each time you need go to their website and fill in a form, even for reply messages! Plus, they do not cover return costs. Unless you have a lot of time to waste, it just makes much more sense to throw away the item instead of trying to return it or getting it replaced. I wish I had done so but I decided to use it. That pedicure device gave me a horrible callus after using it only for twice. I contacted the customer service again and they weren't helpful. This time I contacted Lookfantasic customer service through Facebook which directs to the UK customer service. They sent me ridiculous messages asking for things like batch number and expiry date of the item. I sent them the picture of the barcode but there was no expiry date indicated on the box. However, they were insisting that I give them that info. In the end I just gave up! I saw two dermatologists and was prescribed ointments with urea and salicylic acid and after almost three months my foot hasn't completely healed yet. I'm taking the time to write this review so that hopefully other people won't have to go through a similar experience.