The worst experience with online shopping and customer service . Felt like a scam. I spent much energy and time to resolve this. Delivery was nowhere to be found and the trace link didn’t work. You can only contact them via email or text. I did complain and asked for a refund as the order was never delivered after a month but they refused to do it and let me wait . They were unprofessional and replied in an irrelevant way without addressing my concerns about my money or the order . I had to reach them 7 times and some of the the agent “closed” the chat instead of helping . Finally they gave me the refund(a month later) but that’s not enough for all the troubles they put me in. Never again !