Order placed on 03/05, dispatch note on the 5th, courier tracking showed it was still in their sorting facility on the 10th so I contacted LF and got a response that the order was lost and will be replaced. I got a dispatch note on 11.05 with no tracking info. Contacted LF by email and then via chat on 17.05, two weeks since placing the order, and was told they cannot tell me when they will send the order; apparently they are doing "internal investigation" and only when it is finished they will advise me on the date I would get my order. Really? i understand this would be the right approach if the courier said they had delivered but this is not the case, the order has never left the courier sorting facility and is clearly nothing to do with me; any normal retailer would apologise, send a replacement order and do their internal processes (investigations or whatever) in a way so that they would not affect a customer. The order shows as complete when it has not been. Multiple emails and chats lead to nowhere. Talking to the agent was very much "computer says NO". QUOTING (discussion on 17.05): agent: Your original order was dispatched on 05-05-2021 due to the order being lost we have raised and investigation and requested a replacement today for you. Once the investigation has been completed we will get this sent out for you. me: I already got an email saying it was resent on 10.05. I want to know the date the order will arrive please agent: Unfortunately I am unsure why this was sent to you as I have the information this was requested for you today. As this is under investigation we are unable to give you a date unfortunately. me: how long does this take? i appreciate you may not be able to answer it but can you check with your team leader/superviser? agent: I am very sorry for the inconveience caused here. Due to this being an investigation we will not be able to know when this will be dispatched. "