If you ever need to use their customer service app, there is not a physical number for them, conveniently, you will never want to shop with them again. I received a damaged face oil, that had leaked all over the outside packaging/box, upon opening I saw the lid was unscrewed and £55.50 worth of oil was gone. I followed their customer service procedure of uploading pictures and writing what had happened on SIX different occasions, only to be told the same blurb each time. I've now raised a dispute with my bank for a refund. There's so much competition these days a company like this can't afford disgruntled customers who won't return, I'll never shop there again. Customer service is the bedrock of a good company and if they can't get that right and put customers who spend their money first I won't stay a customer.