I made the order from Finland. The shipping was delivered to a local pickup point without any notification to me, and by the time I got a hold of customer service, the package was already returned to the Swedish warehouse. I requested them to re-send my package, which did arrive - 1.5 months later. All in all, it took me three messages to their customer reps for them to re-send my package. The items were dirty with dust and obvious marks on their packages, and I have a strong suspicion that at least some of the items were opened, because the seal in one of the hair mask jars was broken and partially opened (with also some dirt on the inner side of the broken seal!), and the lids in other cardboard packages were loose and opened easily with no plastic tape seal. By now I was so fed up with his whole farce that I didn't bother to contact their customer service again to request money return. I will never buy anything from this company again. This was a 45 euro lesson for me - always check the customer reviews!