If something goes wrong with your order, prepare to not see it for weeks or hear back a helpful response. I've been waiting over a month to receive my package and over a week since last communication. If you can, shop somewhere else where customer service isn't so unhelpful and can't do anything for you. I've been asked to provide proof and sign a letter saying that I will be prosecuted if the items did arrive and my claim is false....my order was around €30......of basic items. I won't be ordering from this website again, I'd happily pay more for normal service.