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Anonymous
I ordered goods and paid in full with PayPal. I got my order in dribs and drabs, in different packages (very unusual practice, as I shop a lot for cosmetics, clothing, shoes sand jewellery) other popular companies package your order, in the same package! The reason I mention it (you may say, don't be so annoying as it's not a big deal, but I will explain!) is that, after receiving about half of my order, the company sent me this very threatening note, in the lines of 'you have not fully paid for your order, so we can't ship the rest of your order, until we receive payment for them!!! I text them back and said, that I had already paid in full and would they please send the rest of my order!! I got no reply from customer service! Also, they must employ very stupid people or staff that don't care (the latter seems most likely) they sent me one of my items, it was a Garnier rose scented tonic yet it was in this huge box with only a few bits of shredded paper, meaning that the bottle was just being bashed about inside and naturally, the lid cracked because the bottle was wrapped securely (a smart person, would wrap it up well in bubble wrap, use cello tape to secure the lid (my lid bottle opened from all the bashing around in the box!) use a box closer in size to the product and cushion the product, securely, using more bubble wrap and or loads of shredded paper!! The bottle was half empty as it had leaked out of the broken lid! I told them that too and got zero reply! I am usually, on the ball and read company reviews before I buy from them but I took a chance on this company. I read awful reviews of people being scammed out of big money, one lady lost about 133 pounds as she was English! There were many more such bad reviews. Pay your normal price or even a bit more (often you are paying for the excellent customer service, that is actually part of the product, that you're buying!!!!) MY ADVICE IS, DO NOT USE THIS USELESS, TIME WASTING, SCAM ARTIST COMPANY!!!! Ps. Buyer beware!!
3 years ago
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Lookfantastic has a 1.3 average rating from 1,401 reviews

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