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Anonymous
Sneaky company Please read before buying. If you buy a product or service you would expect not to have to try find and small print in Terms and conditions that is not mentioned on the product page. So I brought a gift card for my partner and no where on there product page does it say you can only use the full amount in one go otherwise any remaining balance is lost. Neither does it say this when using the gift card or buying the gift card. So we used £50 and then was told when trying to use it again that it can only be used once loosing the other £50 on the card. They say it’s in there Terms and Conditions that I finally managed to find after 20 minutes of two of us searching there site. After some research I am not the only one who has had this issue there are many others. How hard would it be to mention this on the product page or in the product description as it is clearly a big part of the product. When I got in contact with them they couldn’t care less and kept saying it’s in the terms and conditions which is extremely hard to find. Based on there lack of customer care I’d hate to think of what other practices they have with any other issues you may find along the way.
3 years ago
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Lookfantastic has a 1.3 average rating from 1,401 reviews

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