I placed an order and was dispatched. On arrival I had a totally different brand and gift set of shampoo/conditioner that I had ordered. After sending numerous messages via unstagram, Twitter and email regarding this, someone finally responded to my three tweets to say someone would be looking into this and we can send the correct item but can I send back the other one. I thought I was getting somewhere but they ignored me again. They finally responded to another tweet saying it was out of stock did I want a refund. I said yes, they didn't get back to me again. Totally ignored. Totally disgusting and awful customer service. I can't see this getting resolved so looks like I'll be stuck with something I didn't order and looks like I won't be getting my money back either. Didn't seem overly apologetic and didn't follow up with my issue so remains unresolves. I wi!l never shop with them again. They have gone massively downhill. It was their mistake, not mine and I shouldn't have to chase them again and again to get an outcome. Steer clear from this website until they get their act together.