i’m absolutely disgusted. i’ve always used look fantastic and trusted them, i recently moved house due to unforeseen circumstances i had to get our pretty quickly and the last thing i thought to do was cancel my subscription, my payment had not processed for months so i assumed i was not subscribed anymore. had an email to say my box could not be delivered and due to nobody living there i thought it would be returned to sender, it sent to the parcel sorting office and then i received an email to say someone (not me) has received my order ! then look fantastic has taken yet again ANOTHER £13, ive tried to cancel this and made contact explained the situation as i do not live there, they said due to my subscription i can’t get a refund, can’t change my delivery address, but you’re happy to take my money? watch your backs guys you’re gonna have the ombudsman ALL OVER YOU!!!