Order placed on 13 Nov 2021 with tracked delivery. Singpost (delivery agent) has no updates since then, after 7days remains as 'SingPost has received your order information, but not your item yet'. Contacted customer support whom gave me the same reply over and over about being very sorry and that the item has been dispatch or pending dispatch (depending on the staff responding). I contacted them on the 17nov. but the next day, my account was no longer valid and i couldn't login to my account. The reset of password shows invalid account. It says alot when the merchant deletes and disable a customer's account, not allowing them to track their order or have records of their order. Fortunately i still had my email. It is very unethical of them to do such a thing. I contacted the delivery agent (singpost) and they verified via email that they had never received the goods from Lookfantastic, i forwarded this to lookfantastic and they said it was shipped but open a case of investigation. It's a loss of almost 190SGD, alot of time used to follow up and no way of logging into their portal, except to create a new account with the same email address which has zero records of my order. I am utterly disgusted by lookfantastic. I would also like to share to other shoppers: The Hut, Cult Beauty, LookFantastic, Mankind are actually under the same organisation called THG Global. If you check on the reviews for these sites, the shoppers experience the same delivery failure and no-cancellation, no stock issues. THG Global was listed on the london exchange in Sept 2021 but their shares have fallen by 65% as of Oct 2021. THG PLC: GBX799.4 on 4Jan2021 down to 193.80 as of 19 Nov 2021. It makes sense that their delivery vendor has caused the downfall of share prices as investors lose confidence in its declared financial breakdowns.