Absolute shambles of a company, outright con artists. They've taken £310 from my account and 11 days later haven't even dispatched my order. They are refusing me a refund and can't give an answer on when it will be dispatched. They have done this to thousands of other customers and refuse to help in the run-up to Christmas. Customer services send unhelpful scripted responses that don't answer anything. I'm at a loss. If you paid with your card and 15 days have passed since you paid, you can raise a debit card dispute with your bank and they'll help you get your money back. I also advise everyone to report them to trading standards. The wait continues. They use My Hermes as a courier and don't package the order properly so you can expect your parcel left on the step to be stolen or it arrives burst open with items missing.