Same experience as most reviews posted since Black Friday. Money taken instantly from account, and an order confirmation email stating no contract to purchase in place until items are dispatched. 7 days later, still no dispatch email, so contacted them. They said that order would be dispatched shortly. Next day, email to say that they were experiencing delays but that they would try and dispatch within 5 working days. I requested to cancel as according to their email, I was not under contract to purchase until after goods had been dispatched, only to be told no, because the order was in the dispatch phase. A week later, still nothing. no dispatch email, no ability to cancel. Contacted them again to cancel order and was sent a return slip, stating I could not cancel, but that I could return the goods and should ensure to use a courier that would cover the cost of the item. So, I have been sent a return label to return goods that have not yet been dispatched. Have reported to Trading Standards. I wouldn't keep this item now if it turns up wrapped in gold leaf. I will return the order, if it ever arrives (I am dubious that it ever will) and then I will chase them for the postage and postage insurance costs. DO NOT USE.