This is probably one of the worst companies I have had the misfortune to deal with on the Internet for a long time. My order was made on the 26th November when I paid for it in full. Here we are on 12th December and my order is still being processed let alone dispatched. I am not alone if you look at any review site you will see the same complaint from countless other customers. It certainly begs the question are LOOKFANTASTIC advertising and selling goods they do not actually have in stock.What other reason would they have to delay posting the orders for so long. If you try and contact their Custome Care Department and you are lucky you might get a reply by generic email informing you that they are aware that you are still waiting for your order and they are working 24/7 to dispatch it. How long do they expect customers to wait when most of the items have been bought as Christmas presents. I have been forced to make a replacement purchase from a rival Company outside the UK. They dispatched it the following day and delivery is expected within 5 days of purchase. How I wish I had researched the LOOKFANTASTIC reviews. BUYER PLEASE BE AWARE!!