Ordered almost 2 weeks ago (Christmas gifts for my mum) and still nothing has even been dispatched. Delivery will likely take longer as I am in Northern Ireland. Cannot get through to anyone only automatic replies stating “sorry for the delay” “we will dispatch it soon”. I am beyond shocked at the lack of customer service. Instant messaging switched off as they are clearly getting so many complaints. In a last ditch attempt I have taken to social media to see if I can get a response there, however from reading the hundreds of other comments of customers in similar situations this seems unlikely. AVOID AT ALL COSTS