Firstly, I’ve used Look Fantastic many times and have always trusted that I’ll receive quick delivery and a good price. My most recent experience could not be further from that. 3 weeks later I still have no order. It was a big order, so currently I’ve spent a lot of money that I can’t get refunded for and I’ve got nothing to show for it. It took around 10 days for it to be despatched. I’d already asked for a refund prior to this point as it clearly as already exceeding the delivery time and I needed the items by a specific date. However, when I eventually got through to someone was told this would not be possible. It was eventually dispatched and I thought that it would all be sorted. However the courier then appeared to have an issue and the parcel was ‘damaged’. Well this was 10 days ago now and Look Fantastic could not have been less helpful. When I eventually get a reply, I’m normally then passed into someone else who wants all the details again and I keep being fobbed off. I’ve tried to be patient but I’m owed a lot of money, which I could really do with before Christmas, but my order seems to have disappeared and apparently I can’t get any money back until my order has arrived. But there’s no sign of it. All they can offer me is £5 off my next order and no solution. Thoroughly unimpressed and have now lost a loyal customer.