Selected next day delivery. Item was sent out eco delivery. Because of this, did not have item in time for Christmas. Messaged customer service and they can’t do anything. Ok fair. Item arrives when I am back in my home in Spain, I email asking to return item, will get a family member to return it for me. Customer service is condescending and says I need to make sure item is in pristine condition. I’ve already told you I physically can’t use it as I’m in another country and it hasn’t been used. On top of that, now have to pay for postage to return, when I’ve already paid 5 pounds for it to be delivered. Outrageous.