AVOID AVOID AVOID ORDERING WITH LOOKFANTASTIC. I placed an order of Christmas gifts with LOOKFANTASTIC 20/11. I placed a further larger order 25/11. After the first order hasn’t arrived I made contact with them 30/11 to find out the package had been lost by the delivery company. They refunded for a sold out item and reordered the 2 other items to be sent to me. Going back and forth with contact I finally got them to agree to price match the item they refunded when it was back in stock as this had been in the sale when I ordered, this was rectified after ordering following it being restocked. By 6/12 the reordered items still hadn’t been received nor had the larger second order. The larger order was delivered 8/12 missing items. I was sent via email a good will gesture voucher of £5 that despite not stating on it couldn’t be used on any items that are discounted so I couldn’t use it. They used the excuse of Black Friday sales impacting despite my first order being placed the week before. Then said the items were sold out despite advertising them being in stock and taking my money for this. I raised a formal complaint, with a very generic response about the second order not the first. 15/12 I was told they had processed a refund due to the inconvenience however have still not received this money. I was told that the items would still be sent to me following the refund. I was left unable to purchase a replacement present due to them holding my money. I have suggested sending alternative items of my choice to me however they will not cooperate. They offered a refund again but A) I feel that this will not arrive in my account again and B) even if it does I will not be able to purchase the items at the same or similar price due to them being in the sale at the time of my order. 15/12 I was told that this had been escalated to the customer relations team who would be in contact within 2 working days. I have chased this and raised it twice more but still have not had a response from them. I’ve been sent emails saying that the items would be dispatched on or before 20/12 but am still waiting. Every time I talk to customer services it’s someone different who doesn’t read any previous emails so isn’t informed and gives a very genetic email back so every time you have to start again. I have made contact almost every other day since this started with no resolution yet in sight, I have raised yet another formal complaint today however fully expect that one to be ignored also. They are cowboys who will take your money and keep hold of the items. I noted today that when I checked reviews the other day there were far more negative, today I could see a 5* being posted every minute until the rating was back up. I have my suspicions about this also.