I have been sent products without me ordering them and ofc I have been charged without my permission. Be aware if you keep products in tour basked any time they can just send it to you without you actually processing an actual order . I got through to them hardly and they emailed me a return that wasn’t free . I had to pay for return and go through all the stress and que at post office . This is not normal ! I never want to shop from here again I had other bad experiences in the past where they haven’t dealt with when they sent me email to spend this amount and you get these free products etc but have never received a free product . I want to ask them to close my account with them I’d be too scared to spend my money here . There are other trustworthy beauty websites .