Ordered 2 items on 20th Dec and paid for next day delivery. 2 items arrived but one was incorrect. I flagged immediately to customer service and asked for the product I had actually ordered to be sent out asap. Standard 'computer says no' answers follow from different customer service agents. Lots of instructions as to what I needed to do next to rectify their mistake (package up, send back, use this link, use this code etc) but nothing on what they were doing to get me the product I paid for. What they should've done is said sorry for the mistake, keep that product and we'll send you what you actually ordered. Instead lots of back and forth on their communication portal, wasting my time and theirs and wasted resources sending products back and forth. Perhaps if they took this approach they'd soon sort out their 'picking process' and get it right first time. One month later, they can't find what I sent back, they still have my money I don't have what I ordered!? AVOID - plenty of other places to get these items, not worth the hassle and stress.