I ordered six boxes of hair dye. It was supposed to be delivered between the sixth and 13 January. It was. Package was completely empty torn apart. Post office left a sticker saying that package was delivered unsealed damaged and without content. I immediately went on the chat board, Talked to someone named Autumn, Explained the situation. No one told me I needed to send pictures or copy of the invoice, nothing. She said it would be 24 to 48 hours to see if I could get approved for a new package to be sent out so I waited. No email no nothing waited almost a week. I get back in touch with Autumn and she says oh yeah you’ve been approved your order has been sent. Great! I waited waited. Today I checked the mailbox and there’s a package… With one box of hair dye. So here I go again. I am told I need to upload a picture of the label. Thank God I kept the box. After numerous tries of trying to upload the picture which would not go through I am told that I need to download this PDF and it needs to be hand signed. I had surgery on Friday I can’t move let alone try to get this sent off . So I get back in touch with them again and this time it says chat is unavailable SMH 10 minutes ago I receive an email to check the message board. “Mary you will be HAPPY to hear that we sent your order out on the 15th and you should be receiving it any day.” I already told them God knows how many times today that I got the package and there was only ONE box of hair dye in it . How hard is it for employees to understand, to read an order invoice that literally shows how many boxes, how much I paid and the order number. Why would you send me one box of hair dye when I ordered six?! So tomorrow we are going to have to do this all over again. My last order before this one the box came completely torn apart but the hair dye was still intact. I wanted to give them a second chance because I like the product and the color is hard to find .You need to do better by your customer base, this is unacceptable