I have been a loyal Lookfantastic customer for years. Lately, the customer service and the whole experience has been absolutely dreadful. The first problem was -- I was waiting for one of my orders for more than a month, but they tried to to make up for it by giving me 20% discount. Which didn't work. When I raised the issue with the customer service they couldn't do anything about it, but they gave me a £5 voucher (which again, you guessed it, didn't work) The tipping point for me was today when i wasted about 3 hours trying to place an order but it wouldn't go through. I kept updating all my working cards, but it wouldn't make any difference. when again reached out for help, they told me to update the card (which I did many times; all of my credit and debit cards which work perfectly fine elsewhere, as a matter of fact, the payment went through just now on etsy with one of the cards) So, I am very disappointed and frustrated that i wasted so much of my time with them after spending a lot of money over the years!