APPALLING My order arrived with one of the serums shattered into pieces and it made a huge gash in my hand and caused me to bleed and almost faint. I can’t stand the sight of blood and had to buy replacement presents as the items I ordered were contaminated. I took a picture and sent this to customer service straight away and closed the parcel and put it out of sight. I talked to a few people on the live chat and they were friendly and told me to wait 24-48 hours. It had passed this time and I contacted again today and was treated horrendously. I said I could not provide extra pictures due to the blood and I was told nothing can be done. I said that was fine I would return the entire order and I was told this wouldn’t be possible either and that MY RETURN WOULD BE PLACED IN THE BIN AND MY MONEY WOULD BE LOST. Those are the exact words “Millie S” from customer service used. I have now apparently lost my money and been left with a huge injury. After my family have spent thousands ordering from here, I am appalled. I am within my rights to send back my order and cancel my contract with you after you have sent me a damaged product and injured me. I will be escalating this further if customer services does not help. Do NOT order from here.