AVOID! Purchased a gift subscription voucher to be delivered to the recipient instantly by email. It didn’t arrive. Gave them the benefit of the doubt and offered my personal email address. Again, nothing arrived. Money taken from my account and standard customer service responses saying ‘goods had been dispatched’ so a refund was not possible. This is contrary to both consumer law and their own ‘right to cancel’ policy. In trying to obtain the refund you become stuck in a loop of being fobbed off by customer services. Phone lines are 'closed' (the phone number provided on this site is 'out of service') and customer services refuse to give me either contact details for the team they have 'escalated' this to, or an expected resolution timeframe. This could have been resolved very easily: the customer service team only exacerbate the issue with their evasive responses. Still no refund made. Taking further action as I feel I have undoubtedly been scammed by Look Fantastic. Do not hand over a penny to this company.