I have been a loyal customer of Lookfantastic for years, spending a fortune with them every month. This year (not really sure what happened, maybe leadership or ownership have changed) the service has been really bad (orders getting cancelled and significantly delayed) But what happened recently is really fraudulent. My credit card (that was saved in my account) got 2 charged of £22 (total £44) and there were no orders placed. This happened March 5 2022. I immediately raised it with customer support and was reassured the refund would be made. Dozens of messages later, the refund wasn't made (it is March 20 now). The latest customer support person explained that they couldn't locate the order to make a refund. Clearly they cannot find the order, because it has never been placed. But I was just charged £44 by Lookfantastic. (see the screenshot). I am not even sure if I can get my ££ back because I am just been ignored. I will try to do the dispute with my bank (but it was a debit card, so not holding my hopes high up) Just wanted to let the public know to consider other companies for ordering your beauty products. As you can be a loyal customer for years and then you get charged for something you didn't buy.