I ordered my daughter a 12 months beauty box subscription. Her first box arrived and she loved it and asked me to order her friend the same box as a one off for a birthday gift. I made sure I ordered it as a 1 month subscription got the confirmation email and saved it. The gift was greatly received. The next month an additional payment came out for the 1 month subscription. As you can’t talk to anyone in customer service because they make it so difficult even though they advertise it, turns out it’s set up for auto renewal. Why? If you wanted more than a 1 month box you would of clicked on the option for the 3,6,9 or 12 months. Please note these all auto renew just like ya car insurance who new.