BEWARE: you cannot use a gift voucher and a discount code in the same transaction, as I have found out to my detriment. Being given a gift voucher is like being given cash so I truly cannot understand why you cannot use the two concurrently. Discount codes are everywhere, including on their own website, so why peddle them if your going to make it so difficult for customers to use them with a gift voucher? I have an influencer code after paying for a make up lesson which entitles me to 20% off (I also am a Blue Light Card holder) so purposefully asked for a LookFantastic gift voucher for my recent birthday to help with the costs of the make up suggested. On finding out that I couldn’t use both a gift voucher and discount code, I went to customer services because I don’t think that’s fair - I went 3x on the live chat and over their messaging function asking them to upload my voucher as credit. This was over 2wks ago and it still hasn’t been done - I have been lied to on numerous occasions e.g. it’ll be uploaded / processed within 3-5 days and it hasn’t. One person I spoke to said that the request hadn’t even been actioned by the support team. They stated it would be uploaded Saturday latest (today, 05/11/2022) but shock horror, it’s come to Saturday and it’s not there as credit. Hence the review - really irritating and substandard customer service, lies upon lies and a redundant gift voucher that I can’t spend.