I don't usually post reviews but i have never been more disgusted and stressed with a service in my entire life. I purchased an order back in November, a month later and it hasn't even been dispatched from the warehouse. I contacted customer service through the online chat portal (as that's the only way you can get through to somebody) and all they can tell me was 'your order has been stuck'. No solutions or anything, just told me to wait but I requested the order to just get cancelled and for me to be refunded. I have chased 14 times for my refund since, and everytime I speak to someone they are extremely unhelpful and give me excuses like 'your refund request didn't go through' or 'I'll chase the refund request for you'. I've had times where they close the chat mid conversation which is honestly disgusting. The warehouse can't even process the refund because they haven't even sent the bloody order (which has apparently disappeared into the ether) in the first place!! It has been 3 months now, and I'm at my wits end. I honestly have been contemplating mediation because this is ridiculous. What do I do????