A terrible company. I placed an order, and despite the item showing as ‘in stock’, nothing arrived. I checked the order status, it was now out of stock and back ordered. I tried to cancel the order, I couldn’t. I contacted customer services, they couldn’t cancel it either, some excuse about the order being at a point where it was impossible to cancel. When it finally arrived I returned the order. I didn’t order from them again for over a year. I was offered a ‘deal’ a 20% coupon if I used ‘relaxed delivery’. Sounds good doesn’t it…until you try to use the discount. There have been over ten messages to customer support now. I usually have to provide information twice because they either don’t read or don’t understand. I was offered an insulting £5 off to resolve the problem. The items in my basket should be eligible for the coupon, but it doesn’t work. They don’t why why. So Lookfantastic send discount coupons that are impossible to use! This is the real test of a company, the customer service. Every company ought to be able to fulfil a basic order. You pay the company, they send you the goods. It’s when there are problems that you find out how good they are. Lookfantastic are dreadful. Fortunately there are other companies, Sephora, allbeauty, Escentual. I can’t comment on their customer service, hopefully I won’t need to.