THINK TWICE BEFORE BUYING HIGH VALUE ITEMS This item was defective after a couple of months. Returned to LF in March and have a Fedex proof of receipt by LF on 15 March. Two months later, this return is still pending. LF has informed me that they cannot locate the returned item in their warehouse and they need to do a manual search. I have sent numerous reminders and been told the same thing: the warehouse has not responded. I have a proof of receipt so the fact they cannot locate the item is irrelevant but they refuse to give me a refund. Especially stressful as it is in relation to a high value product. I have stopped purchasing from LF and will inform my friends and followers of this experience. I will also stop purchasing from Cult Beauty and HQ Hair as they are all owned by THG, the parent company of LF,