Browsing their site today, a pop-up said I would get 20% off my first order if I registered. I did that and tried to place an order for £90 for some items for my daughter's birthday but the 20% off code did not work. I then spoke with Shiona in the 'chat' box who said that the products I wanted did not qualify but they would offer me 10% as a token gesture if I placed an order which is an absolute con. I asked if the 10% would be deducted at checkout but she kept writing "once you have placed your order"! I told her that this was a con, so she then wrote "this will be refunded back to your payment method". I then placed the order and got an email confirmation. However an hour later I had another email saying that my order had been cancelled without an explanation. ONLY USE THIS SITE AT YOUR PERIL! I just hope the refund will be returned to my card quickly as I need to re-order these products and it certainly won't be from this awful website.