Their return policies are frustrating; the 25-euro return fee is unreasonable. This experience has deterred me from placing future orders with them. While I appreciate their environmental concern, they should prominently display the high return cost. Customers accustomed to seamless returns with platforms like ASOS and Amazon may find it surprising and challenging to navigate the expensive and complex return process here. Now, I find myself stuck with three useless items because the cost of returning them exceeds their value. The hair spray was partially used upon arrival, and the two creams, supposed to help dry skin, are as thin as water and utterly ineffective for my needs.