I am with lookfantastic since 2018. I was and I for sure will be always happy with the products and the customer service. From the early beggining I had problem with my email adress. It was from my own fault because I registrated with Facebook. I decided yesterday to cancell my account and create new one. I want to say big big thanks to a German woman called Cordula for making this fast and without any problems and having positive vibe. This procedure required one day waiting but she proposed by herself to just asked the next day for her name on chat and then she will contact with me, she indeed did what she said. Thank you ! :)