Just like everyone else here, I've had a terrible experience with Lookfantastic. They send order notifications and claim it's been shipped, but I never receive anything. Every time I inquire, they say it's on its way. They also seem shady with their tracking app or website. My first parcel was lost in transit, and the second delivery attempt claimed it was unsafe to leave the parcel (which isn't true). Every time you want to contact them, you have to log in, but there's no direct contact thread once you're logged in. Their responses are just excuse after excuse. I strongly suggest reporting this company to your local government's consumer protection department and sharing your experiences to warn others. I'm still trying to get my refund amidst all their excuses. I will update this with extra details as they arise.