I ordered products from Look Fantastic in September, but they never arrived. My main issue is that I had to send over 10 emails back and forth just to get a refund for my order. It’s now October, and I still have not received my money back. The staff has asked me multiple times for my order number and address—information that is already in their system. It is incredibly unprofessional that they cannot simply check the system themselves instead of making me repeat the same details over and over. I am very disappointed with the service and will not be using Look Fantastic again.