PLEASE SAVE YOUR MONEY & YOUR TIME & DO NOT BUY FROM THIS COMPANY!!! This company sent me out a faulty product which I bought for a present for someone. This product was a pricey bottle of perfume that was completely broken and unusable. When I contacted this company about my issue, they were really unhelpful and made things really awkward for me to get a refund back from them. They were continuously asking me irrelevant questions about the product and asking for details that wasn’t even written on the product or perfume box like if it had an “expiry date” in which it didn’t! They used trick questions as the product never had either of the details they asked me for and I was told if I couldn’t answer them then the situation couldn’t be solved! I sent over all proof of images of the product, close up pictures of the information on the packaging and was still told they couldn’t see the pictures clearly! Funny that.. They NEVER once asked if I could return the product and investigate from there, they were just being really awkward with me and Unnecessary! To avoid me returning the product they just kept asking me irrelevant questions and to top that, it would take days to even get a reply back from them and when I eventually did it was alway by another member of staff that would start off a whole knew conversation and would return back to the beginning asking AGAIN the same lot of questions that i had already answered!! I believe they were doing this in hopes that eventually you’d get frustrated, give up and stop contacting them but that wasn’t going to happen with me. Eventually I had to threaten them with taking the matter further which funny enough THEN I was contacted and told I would get a refund. I sent the product back to them and the whole lot started again!! I was told if I sent the item back they would pay all cost (postage & packaging) & guess what.. I DIDNT! Until I had to go on to them again, again & again until they caved in and sent me back my money!!! Even though firstly they put it into my online look fantastic account so I could ONLY use it on whatever else that I decided to order In the future from them and this even had an expiry date😲 WHAT AN ABSOLUTE JOKE!!!! I told them I’d never be ordering from them again and that they better remove the money from my account and back into my bank account in which eventually they did do WEEKS & WEEKS LATER!! It’s really sad that this company’s is getting away with being happy enough to take peoples money but in no way happy to communicate with customers to resolve these sort of matters. If this was a legit site, they wouldn’t be acting like scammers! I have never known a company like it and that’s the honest truth. Please please please save your money and time and do not order from this company, even if products are getting sold for less money. It’s a TRAP! You’ll spend more money & time trying to solve a problem they’ve caused you! If I could give them zero stars then they’d be getting non from me. Absolutely Appalling!