Accidentally ordered wrong item. Immediately asked to cancel & was told it had been done. A few days later was emailed to say item had been dispatched & money taken from my account. Messaged customer service to explain situation and complain. Basically just told to return the item for a refund, and their returns label is not tracked or timed delivery. No attempt at small gesture of goodwill or any particular desire to retain my business which I think is appalling customer service. Didn’t want much, would’ve been happy with a 48hr tracked delivery label or gift voucher for cost of tracked return.