I am sorry for this - O buy online products all the time and I must say people working in customer service at Lookfantastic are the most obnoxious people... I had liaised with Lookfantastic via the online chat, requesting for the items of a previously cancelled order to be added to the basket and whether the discount still applied. I was told that, as I cancelled the order, the discount could not be honoured - what is this, a sort of punishment? Of course, I understand if due to technical issues the items cannot be moved to the basket, and also I understand if the promotion has expired... But I cannot really accept that this is because I cancelled the order as I may have done so for SO many reasons, including being away. I guess now I understand why there are so many negative reviews online...