It's been two months.Please tell me exactly where is my package? It was confirmed by the reception that they REFUSED to receive it twice because the package was damaged in transit and they also had taken photo of that.I 've uploaded that as attachment to communicate with them thousands of time but they just say it over and over"This was delivered to the reception " "I'm afraid I can only repeat my colleague's words " "we are not held liable for student accommodations." Ironically,I even contacted the courier companies and send that photo to them.They were pleasure to help me as long as the retailers contacted them. I submitted the request to Lookfantastic twice,they replied to me unilaterally"already been delivered".However,the the service staff of express company said they has not receive ANY contact from the retailer .