Awful humiliating customer service! I have been buying the same brush for my boyfriend for years, from the same brand-Kent brushes. He wanted an exact replacement of his, which is rosewood (mid red) but instead I received beach wood (light beige). I messaged their customer support and it was a pain to send pictures over (you can only upload them on a desktop version of the website), which is very outdated way, you should be able to do it on your phone. Then after deliberating, they decided it’s the light on the picture that makes it look red, but the actual item is light beige. I have explained that it’s not just the picture, the description is also ROSEWOOD and if you look at any other stockist of Kent brushes, there are 2 options Rosewood and Beachwood. It’s clear false description, do not treat me like an idiot. Their reply again was about light on the picture. No suggestion of how we can resolve this. I’m still within my time limit to return it, but they haven’t offered even to send the item back myself. I have ordered the same item from another website. Before they shipped it, they said that most stockists are out of Rosewood brush due to Kent discontinuing it, they sincerely apologise, but they can only send me Beachwood. THATS WHAT A GOOD CUSTOMER SERVICE IS. I’m happy with Beachwood if you treat me right. I’m not even going to try to call your customer service as I don’t want to have another one of your staff treating me like an idiot and bullying because I can clearly distinguish between red and beige. Will never order anything from this website again.