Their customer service is very,very bad! They don’t seem to know what promotions they have and what they even advertised on their website. Their website showed a Caudalie gift for purchases over $70 but when I checkout after my purchase, it showed gift not available. And it still showed the free gift gor days. If it is not available, they should remove the sign saying’free gift.’ I even messaged and chatted online with a staff but nothing was done about it. Another time they had a promotion with Caudalie for 30% using a code. I bought 2 items using the code but the next day when I wanted to buy another2 items, it said the code was invalid. I messaged them about it but instead they said that the code was not for Caudalie. I said how could that be when it showed all tbe brands that it was valid for and I even copied and padted all the brands. They replied me and asked where I saw the discount code. OMG! They don’t even know what is being advertised on their site!! When I chatted online with a staff, she couldn’t really answer me and then just shut me off by saying I was going round and round and she was ending the chat. Soooo rude!! I have never come across such rude service! It seems everyday if you go to their promotions online and use the code, there is a problem. I tried to use a 1-1 code for ‘This Works’ and another code for 25% for another product but when i key in the other code, the system only accepts one code. Meaning we have to place 2 separate orders when using different discount codes?? What rubbish!! I didn’t message them about it cos I know they will come up with ridiculous and stupid answers and maybe don’t even know that the site don’t accept 2 different codes! I really give up on this online shopping site!